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AMRAP Ombudsman Program

AMRAP Ombudsman Program

The Ombudsman functions as a resource in support of Soldiers assigned to a Soldier Recovery Unit (SRU) and their family members, as well as non-SRU Soldiers and their family members who need assistance with a medical-related issue. Ombudsmen are Department of the Army Civilians who have been selected for their experience, determination, and passion to help Soldiers. The Ombudsman is an independent, neutral and impartial mediator for Soldiers and their family members.

They are located at 21 Locations in the United States, Puerto Rico, and Europe. Soldiers and family members having a problem or issue will be well served by calling or visiting an Ombudsman. This option will allow the ombudsman to communicate directly with the Soldier/family member and other concerned parties to ensure proper resolution of the issue presented. They are located in but not assigned to Medical Treatment Facilities (MTF) and serve as a liaison between the MEDCOM, the Soldier or family member, and the MTF Commander, acting as a communicator, facilitator, and problem solver.

AMRAP Ombudsmen have a collaborative relationship with the MTF Patient Advocacy Office and work closely with the Army Medical Readiness Assistance Program to assist with the resolution of issues that arise primarily from the Army’s Wounded Soldier Family Hotline, the Wounded Warrior Resource Center, and the Surgeon General's Website.

The Ombudsman program was established by U.S. Army Medical Command (MEDCOM) as an outgrowth of the Army Medical Action Plan. Following the airing of complaints about conditions at Walter Reed Army Medical Center and elsewhere in the media, the Army was quick to engage problem solving solutions to insure all Soldiers and family members that they could expect the very best healthcare. Simultaneously, steps were taken to improve infrastructure and streamline administrative actions associated with the Physical Disability System. The final pillar in the strategy was the creation of a vehicle Soldiers and family members can use to air grievances and obtain assistance resolving problems.

Contact Us

Call your local Ombudsman
Contact us by email
Visit us on FaceBook!

Wounded Soldier and Family Hotline

Stateside: 1-800-984-8523


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