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Soldier and Family Assistance Center (SFAC) (2007)

The Soldier and Family Assistance Center (SFAC), created in early 2007, evolved from the previous Medical and Family Assistance Center, which was born in 2003. Conceptually and in practice this latter operation assisted Soldiers who had been severely wounded in OIF and OEF, as well as their dislocated Families, who traveled to Washington in order to be with their warrior. However, most of this assistance involved referrals to services that were provided by other departments and agencies scattered around the hospital and post.

The standup of the current SFAC involved the building of a more robust operation concentrating on key Soldier and Family needs, and easing their navigation of a complex military health care system. Now, professionals trained and experienced in the compassionate provision of social services, act as liaisons to personally aid wounded Soldiers and distressed Family members in obtaining essential services such as: government authorized travel, military Finance, Army Personnel, ID cards, donated items, financial assistance and interface with numerous private charitable foundations for specific unmet financial and transportation needs. All such functions are now available within the one-stop concept of the SFAC. Soldiers and their Families also continue to be helped to access additional other required services that are outside the SFAC.

The SFAC at WRAMC also maintains staff at National Naval Medical Center, Bethesda, who provide similar on-site support and services to Army Soldiers and their Families at that facility. This integrated approach allows SFAC services to anticipate future innovations consistent with the ensuing merger of both medical centers.