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Uniform Business Office

UBO offices focus on ensuring that billable services are identified; payer information is available; accurate and complete claims are generated; and appropriate collections are received. Together, the three cost recovery programs provide the business processes for cost recovery including collections control, accounts receivable, and deposits.

This section is updated with questions the UBO receives from you! Send questions or suggestions to us via email, with the subject "FAQs".

For additional questions and answers, visit the UBO Learning Center to view webinar Q&As by topic.

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Uniform Business Office

What should I do if a claim is denied?


You should contact the payer and ask for the reason(s) that the claim was denied and what information is necessary to correct the claim (make sure you document the conversation). In addition to reviewing on a claim by claim basis, review denials for trends for certain submissions. Talk with your utilization review team to get a sense as to what is impacting covered vs. non-covered claims, identify trends, and seek to proactively reduce and correct common mistakes.

For additional questions or comments, please email the UBO Help Desk, or leave a message for the Help Desk staff at 202-741-1532.


Can Army MEDCOM military treatment facilities (MTFs) bill for acupuncture and chiropractic services rendered to TRICARE beneficiaries?


Yes, MTFs can bill for acupuncture and chiropractic services, provided there are UBO approved rates for the services (CPT or HCPCS codes). However, the payer may not cover acupuncture and chiropractic services if the payer determines those services are not covered, unless they are deemed medically appropriate by the provider.

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