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Access, Cost, Quality, and Safety

Here you will find information about how the Military Health System strives to provide you with safe, quality care when and where you need it:

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Navy BUMED Instruction 6010.28: Healthcare Resolutions Program

Policy

This instruction establishes Navy Medicine strategic policy for the promotion of organizational transparency and full disclosure following unanticipated or adverse outcomes of care; to assist the enterprise in "doing the right thing" when there are unanticipated outcomes of care, treatment and services; to train and coach providers in disclosure techniques and to resolve complex healthcare issues at the earliest opportunity, outside a legal venue, with equitable resolutions for patients, providers, and the organization.

TRICARE Policy for Access to Care

Policy

This memorandum rescinds and replaces several previously-issued Assistant Secretary of Defense (Health Affairs) (ASD[HA]) policy memoranda regarding TRICARE policy for access to care. To the extent practicable, this policy applies to overseas locations and to the TRICARE Overseas Program contractor with consideration that overseas/foreign locations often present unique circumstances.

Army Regulation 40-68: Clinical Quality Management

Policy

This consolidated regulation prescribes policies, procedures and responsibilities for the administration of the Clinical Quality Management Program. It includes DoD and statutory policies addressing medical services quality management requirements. In addition, it implements DoD 6025.13 – R, DoDD 6000.14 and other DoD guidance.

Mandatory Use of Full Patient Name and Date of Birth for Patient Identification

Policy

This memorandum requires military treatment facilities to use a patient's full name and date of birth for patient identification to standardize the patient identification process.

Standardized "Do Not Use" Medical Abbreviations List

Policy

This memorandum established a list of standardized "do not use" medical abbreviations for all handwritten orders and medication-related documentation, including free-text computer entries and pre-printed forms.

Military Health System (MHS) Clinical Quality Assurance (CQA) Program Regulation

Policy

This Department of Defense (DoD) Regulation (6025.13-R) identifies the various components comprising the DoD's efforts to ensure that beneficiaries receive quality care.

Navy BUMED Instruction 6010.18A: Participation in the National Practitioner Data Bank

Policy

This instruction requires all military and civilian practitioners who are assigned to, employed by or contracted to the Department of the Navy to participate in the National Practitioner Data Bank.

Navy BUMED Instruction 6010.23: Participation in the Military Health System Patient Safety Program

Policy

This instruction requires all shore-based commands providing medical and dental services, providing care, or participating in the health care delivery system to support the MHS Patient Safety Program.

Navy BUMED Instruction 6010.21: Risk Management Program

Policy

This instruction establishes policy and assigns responsibility for organizational risk management activities. It defines minimal requirements for proactive and reactive responses in naval medical and dental treatment facilities.

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Last Updated: May 18, 2022

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

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