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Performance Measurements

Each organization must have tangible, real-time data to measure itself on its performance for both internal management purposes and for external measurement in relation to its peers, competitors, and the community. 

Collection Goals

DHA UBO and the Services establish Third Party Collection Program (TPCP), Medical Services Account (MSA), and Medical Affirmative Claims (MAC) collection goals at the beginning of each fiscal year (FY). These goals are created to measure individual military treatment facility (MTF) performance in relation to estimated goals throughout the FY. The expectation of all reimbursement programs is to meet or exceed these goals. 

Goals for the MSA and MAC Programs have not been established yet. Inpatient and Outpatient TPCP collection goals for each Service are published below:

FY19 TPCP Collection Goals by ServiceFY18 TPCP Collection Goals by ServiceFY17 TPCP Collection Goals by ServiceFY16 TPCP Collection Goals by Service

Key Performance Indicators

Key Performance Indicators (KPI) are industry-established benchmarks used to determine how an organization compares to similarly-situated organizations. Each of the Services and the DHA UBO have KPIs that provide a real-time comparison of each MTF at any given month, quarter, or year.

Metrics

The UBO uses an automated, web-based data collection application known as the UBO Metrics Report (MR). The MR is the data entry tool that allows MTFs to post DD Form 2570 reports from ABACUS. Upon submission, the data is validated against nine accounting calculations, and all reports are provided to the Service Managers online, so they can perform a final review of the report and electronically validate the information. This facilitates the capturing, consolidating, validating, and reporting of the DD Form 2570 Third Party Collections Program (TPC) results for the Services and DHA UBOs. 

  • TPC Managers at the MTF level can enter DD Form 2570 Inpatient and Outpatient Reports run from ABACUS. 
  • Any errors are immediately reported to the MTF, Regional, and UBO Service Program Managers. 
  • Reports are immediately available to management upon submission, and allow all levels of the UBO to benchmark, trend, and compare individual MTFs, regions, or Services by time period.
  • For quarterly reporting instructions, please view the archived webinar titled "DD 2570 Reporting."

The reports below are in Microsoft Excel formats, extracted from the web-based reporting system.

FY20 TPCP Metrics Reports

Quarter Reports
4th Quarter
  • Collections Summary
  • All Measures Report
3rd Quarter
  • Collections Summary
  • All Measures Report
2nd Quarter
  • Collections Summary
  • All Measures Report
1st Quarter

FY19 TPCP Metrics Reports

Quarter Reports
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter

 

FY18 TPCP Metrics Reports

Quarter Reports 
 4th Quarter
3rd Quarter
2nd Quarter
1st Quarter

 

FY17 TPCP Metrics Reports

Quarter Reports 
 4th Quarter
3rd Quarter
2nd Quarter
1st Quarter

FY16 TPCP Metrics Reports

Quarter Reports 
 4th Quarter
3rd Quarter
2nd Quarter
1st Quarter

FY15 TPCP Metrics Reports

Quarter Reports 
 4th Quarter
3rd Quarter
2nd Quarter
1st Quarter

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