Q1:
A service member’s record in MEDPROS/ASIMS/MRRS shows that a DNA specimen was shipped, but it’s not showing it’s received. Why not?
A:
There are many things that could have happened. It may not have ever made it to the Repository – check with the lab or shipping department to make sure they’re not “batching” cards and holding it. This often results in duplicate cards being drawn. Maybe the individual transposed two digits of their SSN – without a valid SSN on the card, it can’t be accessioned. Maybe the card was received but didn’t have a signature. While we may have notified the original draw site, the individual is now with you and they never got a chance to redraw.
Call the DNA Repository at our main number – (302) 346-8800 – and we can check our records to tell you what we have on file for the individual, whether it’s a rejected card, a change of branch of service, or no record at all. If it’s there, we can also upload it to your system again, and hopefully that will correct the record.
Q3:
Why do the nylon pouches look and feel different?
A:
Due to our new supply contracts we have two vendors we get our supplies from. Each vendor has their own pouch manufacturer. Each pouch meets all required specifications. Just remember that as long as you get your supplies from AFRSSIR they are good to use as is.
Q4:
Can I use desiccants if they are pink or white?
A:
No. Desiccants should be stored in an airtight container at all times and must be blue in color to use. If Desiccants are stored in open containers they can absorb the moisture in the air and turn pink or white rendering them useless. When this happens they must be discarded. Desiccants also have a 2-year shelf life. So if you see that your desiccants are not blue in color do not use them.
Q8:
Can I get a copy of my DNA report?
A:
Sorry, there is no DNA report done on your specimen when it is received; we simply input relevant information into our database and store the card.
Q9:
How do I order DNA Card Supplies?
A:
You can order supplies in a couple different ways.
1. The AFRSSIR Supply Order Request, AFMES Form 6 dated Jan 2017 can be found on our website at https://health.mil/afmes. The form can be filled in online and emailed to us directly from the site.
2. The AFRSSIR Supply Order Request, AFMES Form 6 dated Jan 2017 can be downloaded onto your desktop, filled in and emailed directly to brenda.l.waite.civ@mail.mil.
3. The AFRSSIR Supply Order Request, AFMES Form 6 dated Jan 2017 can be faxed to 302-346-8766.
Q10:
How long will it take to receive my supplies?
A:
As soon as the order is received it is processed and usually ships that same day barring any issues with historical submissions and orders. The supplies are always shipped via FedEx standard overnight unless your location does not have that service (i.e., overseas areas), then it’s shipped via USPS.
Q1:
A service member’s record in MEDPROS/ASIMS/MRRS shows that a DNA specimen was shipped, but it’s not showing it’s received. Why not?
A:
There are many things that could have happened. It may not have ever made it to the Repository – check with the lab or shipping department to make sure they’re not “batching” cards and holding it. This often results in duplicate cards being drawn. Maybe the individual transposed two digits of their SSN – without a valid SSN on the card, it can’t be accessioned. Maybe the card was received but didn’t have a signature. While we may have notified the original draw site, the individual is now with you and they never got a chance to redraw.
Call the DNA Repository at our main number – (302) 346-8800 – and we can check our records to tell you what we have on file for the individual, whether it’s a rejected card, a change of branch of service, or no record at all. If it’s there, we can also upload it to your system again, and hopefully that will correct the record.
Q3:
Why do the nylon pouches look and feel different?
A:
Due to our new supply contracts we have two vendors we get our supplies from. Each vendor has their own pouch manufacturer. Each pouch meets all required specifications. Just remember that as long as you get your supplies from AFRSSIR they are good to use as is.
Q4:
Can I use desiccants if they are pink or white?
A:
No. Desiccants should be stored in an airtight container at all times and must be blue in color to use. If Desiccants are stored in open containers they can absorb the moisture in the air and turn pink or white rendering them useless. When this happens they must be discarded. Desiccants also have a 2-year shelf life. So if you see that your desiccants are not blue in color do not use them.
Q8:
Can I get a copy of my DNA report?
A:
Sorry, there is no DNA report done on your specimen when it is received; we simply input relevant information into our database and store the card.
Q9:
How do I order DNA Card Supplies?
A:
You can order supplies in a couple different ways.
1. The AFRSSIR Supply Order Request, AFMES Form 6 dated Jan 2017 can be found on our website at https://health.mil/afmes. The form can be filled in online and emailed to us directly from the site.
2. The AFRSSIR Supply Order Request, AFMES Form 6 dated Jan 2017 can be downloaded onto your desktop, filled in and emailed directly to brenda.l.waite.civ@mail.mil.
3. The AFRSSIR Supply Order Request, AFMES Form 6 dated Jan 2017 can be faxed to 302-346-8766.
Q10:
How long will it take to receive my supplies?
A:
As soon as the order is received it is processed and usually ships that same day barring any issues with historical submissions and orders. The supplies are always shipped via FedEx standard overnight unless your location does not have that service (i.e., overseas areas), then it’s shipped via USPS.