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Military Health System

Service Member Responsibilities

U.S. Army Reserve Official Seal

In-Clinic Appointments

  • Request services through AVS.
  • A ship kit is mailed to you at the requested contact location approximately 72 hours before your appointment. 
  • The kit explains everything you need to do to prepare for the appointment, and includes all necessary supplies.
  • If the kit does not arrive within 72 hours of your appointment, call 1-877-437-6313.
Before the Appointment Day of the Appointment  After the Appointment 
  • Review all documents in the ship kit
  • Make all corrections needed to the pre-orinted information
  • Instructions for your appointment are included in the kit (i.e. fasting, glasses, etc.)
  • Go to your appointment at the scheduled date/time
  • If you can't attend, call 1-800-666-2833, Option 3 within 24 hours of your appointment
  • Your unit will be notified if you no show or don't cancel within 24 hours
Bring the following with you to your appointment:
  • Military ID or photo ID
  • Entire contents of your kit, including the box
  • Copies of your previous medical exam
  • Current line of duty documents
  • Civilian documentation that may impact the evaluation
  • Current medications in their original containers
  • In-Clinic provider sends copies of all documentation to the vendor to be digitized, undergo a quality assurance review, and assignment of readiness classifications if applicable per service component guidance.
  • Results and/or quality assurance changes are shipped by the vendor to the designated SC POC

Group Events

Bring all of the following with you to group events: 

  • Military ID card or photo ID
  • Copies of your previous medical exam, any current line of duty documents– temporary or permanent, and any civilian medicaldocumentation that may impact evaluation as appropriate. Copies of these documents will be sent with your exam paperwork to thevendor
  • Current medications in their original containers
  • Immunization records
Last Updated: October 27, 2022
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