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Ready Reliable Care Communications Toolkit

Ready Reliable Care Communications Toolkit poster

Download a PDF of the Ready Reliable Care Communications Toolkit

Ready Reliable Care is our coordinated effort to advance high reliability practices across the Military Health System (MHS). It draws upon the achievements of each of the service medical departments and the Defense Health Agency (DHA) to strengthen our culture of safety, grow our continuous process improvement efforts, maintain our leadership commitment, and foster patient centeredness.

Ready Reliable Care is a DHA strategic priority to drive better outcomes for patients, staff, and the enterprise.

This Ready Reliable Care Communications Toolkit provides resources to help you brief, educate, engage staff, and celebrate Ready Reliable Care across your team or facility. These resources include:

  • Briefing materials
  • Talking points
  • Educational products
  • Digital tools
  • Visual resources

Click on the products listed below to view and download. Refer to the complete toolkit for full product descriptions and how to use them.

Materials for Senior Leaders and Champions

Use to communicate about Ready Reliable Care with staff

Download

Handouts and Flyers

Print these items as 8.5” (W) x 11” (H) flyers to distribute to staff and around facilities

Download

Key Messages and Talking Points

Use these materials to talk about Ready Reliable Care in meetings, briefings, and speeches

Download

Print-Ready Content

Print these items as 18” (W) x 24” (H) posters to hang in your facility

Download

Digital and Social Media Content

Use these graphics and messages on social media and other digital platforms

Download

Portable Content

See samples of promotional items such as badge cards and wallet cards

Download

Briefing Decks and Slides

Use these materials to brief Ready Reliable Care across your team or facility

Download

Additional Communication Resources

Use these Ready Reliable Care branding materials to support communications development

Download

High Reliability Accomplishments Resources

Use these materials to share achievements in advancing high reliability

Download

Videos

Watch these videos to learn what Ready Reliable Care is and what it means for the DHA

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Ready Reliable Care Screensaver Sensitivity to Operations

Publication
6/10/2021

Uses a “High Reliability Checkpoint” to encourage staff to apply Sensitivity to Operations in their daily work.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Practice Ready Reliable Care with I PASS Poster

Publication
6/10/2021

Encourages use of I-PASS, a tool to help staff remember the key points for a successful transition of care.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Graphic Commitment to Resilience

Publication
6/10/2021

Suggested social media message: We are constantly learning from our experiences combating the COVID-19 pandemic and building a stronger [facility name] because of it. Through this Commitment to Resilience, we have improved our processes for the future. #ReadyReliableCare

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Graphic Respect for People

Publication
6/10/2021

Suggested social media message: Mutual trust and Respect for People is a cornerstone of the [facility name] culture. Let's take a moment to acknowledge everyone who helps create a happier and healthier work environment! #ReadyReliableCare

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Graphic Deference to Expertise

Publication
6/10/2021

Suggested social media message: Each of us at [facility name] is a problem solver, sharing relevant knowledge and experience to create the best possible solutions. Thank a colleague or staff member who you recently Deferred to for Expertise! #ReadyReliableCare

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Graphic Reluctance to Simplify

Publication
6/10/2021

Suggested social media message: With each patient visit, [facility name] staff are Reluctant to Simplify by working to understand the complexities of our patients' unique wants and needs. Take a moment to recognize a colleague or staff member who has shown outstanding Reluctance to Simplify in their work! #ReadyReliableCare

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Badge Card

Publication
6/10/2021

Encourages patients and personnel to inquire about Ready Reliable Care, and reminds badge holders to take an active role in preventing harm and improving quality of care.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Screensaver Commitment to Resilience

Publication
6/10/2021

Uses a “High Reliability Checkpoint” to encourage staff to apply Commitment to Resilience in their daily work.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Screensaver Constancy of Purpose

Publication
6/10/2021

Uses a “High Reliability Checkpoint” to encourage staff to apply Constancy of Purpose in their daily work.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Screensaver Reluctance to Simplify

Publication
6/10/2021

Uses a “High Reliability Checkpoint” to encourage staff to apply Reluctance to Simplify in their daily work.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Graphic Preoccupation with Failure

Publication
6/10/2021

Suggested social media message: [facility name] teams work together to anticipate risks in our current processes and find better solutions. Thank you all for improving our care through Preoccupation with Failure. #ReadyReliableCare

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Graphic Sensitivity to Operations

Publication
6/10/2021

Suggested social media message: It's everyone's responsibility to make [facility name] safer and more reliable. Take time to recognize a colleague or staff member who demonstrated Sensitivity to Operations while at work today! #ReadyReliableCare

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Prescribe Naloxone Today Poster

Publication
6/10/2021

Encourages providers to always include naloxone when prescribing opioids as part of a pain management plan.

Recommended Content:

Ready Reliable Care Communications Toolkit | Ready Reliable Care

Ready Reliable Care Screensaver Preoccupation with Failure

Publication
6/10/2021

Uses a “High Reliability Checkpoint” to encourage staff to apply Preoccupation with Failure in their daily work.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

How Do You Demonstrate Ready Reliable Care Poster

Publication
6/10/2021

Summarizes the seven Ready Reliable Care principles and provides a visual cue to remind MHS staff to apply these behaviors and values to their individual roles and experiences.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit
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