Download a PDF of the Ready Reliable Care Communications Toolkit
Ready Reliable Care is our coordinated effort to advance high reliability practices across the Military Health System (MHS). It draws upon the achievements of each of the service medical departments and the Defense Health Agency (DHA) to strengthen our culture of safety, grow our continuous process improvement efforts, maintain our leadership commitment, and foster patient centeredness.
Ready Reliable Care is a DHA strategic priority to drive better outcomes for patients, staff, and the enterprise.
This Ready Reliable Care Communications Toolkit provides resources to help you brief, educate, engage staff, and celebrate Ready Reliable Care across your team or facility. These resources include:
- Briefing materials
- Talking points
- Educational products
- Digital tools
- Visual resources
Click on the products listed below to view and download. Refer to the complete toolkit for full product descriptions and how to use them.
Materials for Senior Leaders and Champions
Use to communicate about Ready Reliable Care with staff
Download
Handouts and Flyers
Print these items as 8.5” (W) x 11” (H) flyers to distribute to staff and around facilities
Download
Key Messages and Talking Points
Use these materials to talk about Ready Reliable Care in meetings, briefings, and speeches
Download
Print-Ready Content
Print these items as 18” (W) x 24” (H) posters to hang in your facility
Download
Digital and Social Media Content
Use these graphics and messages on social media and other digital platforms
Download
Portable Content
See samples of promotional items such as badge cards and wallet cards
Download
Briefing Decks and Slides
Use these materials to brief Ready Reliable Care across your team or facility
Download
Additional Communication Resources
Use these Ready Reliable Care branding materials to support communications development
Download
High Reliability Accomplishments Resources
Use these materials to share achievements in advancing high reliability
Download
Videos
Watch these videos to learn what Ready Reliable Care is and what it means for the DHA
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Publication
6/10/2021
Provides examples of how the services and various MHS entities have advanced high reliability by developing and improving processes, standing up infrastructure and governance, increasing standardization and transparency, and preventing harm and improving patient outcomes.
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Ready Reliable Care | Ready Reliable Care Communications Toolkit
Publication
6/10/2021
Suggested social media message: #ReadyReliableCare is the DHA-led effort to advance #HighReliability across the MHS. We are deferring to the expertise of our frontline personnel to learn which practices and solutions are best for system-wide spread. By increasing standardization and reducing variability across our facilities, we ensure high-quality, effective care for all. [health.mil/ReadyReliableCare]
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Ready Reliable Care | Ready Reliable Care Communications Toolkit
Publication
6/10/2021
Suggested social media message: In the MHS, #ReadyReliableCare is our shared commitment to advancing #HighReliability. To improve health care safety, quality, access, and patient experience, all personnel are part of the solution, regardless of department or service location. Learn more about #ReadyReliableCare [health.mil/ReadyReliableCare]
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Ready Reliable Care | Ready Reliable Care Communications Toolkit
Publication
6/10/2021
Suggested social media message: All MHS staff are committed to zero harm and exceptional customer service. Our laser focus on quality, safety, and patient experience will consistently improve outcomes for everyone. Learn more about #ReadyReliableCare [health.mil/ReadyReliableCare]
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Ready Reliable Care | Ready Reliable Care Communications Toolkit
Publication
6/10/2021
Suggested social media message: You trust us with your life and the lives of your loved ones. That's why we're committed to the principles and practices of #HighReliability, which allow us to deliver on the promise of consistently great outcomes and satisfied patients. Learn more about how our MHS #HighReliability effort, #ReadyReliableCare, supports a safer, better care experience. [health.mil/ReadyReliableCare]
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Ready Reliable Care | Ready Reliable Care Communications Toolkit
Publication
6/10/2021
Suggested social media message: The emphasis on COVID-19 response doesn't lessen the criticality of other services we offer at [facility name]. We've shown Constancy of Purpose throughout the pandemic to ensure our patients get what they need. #ReadyReliableCare
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Ready Reliable Care | Ready Reliable Care Communications Toolkit
Publication
6/10/2021
Suggested social media message: Our MHS staff have shown outstanding commitment to #ReadyReliableCare during the COVID-19 pandemic. They remain resilient and focused on delivery of high-quality patient care under difficult circumstances. [health.mil/ReadyReliableCare]
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Ready Reliable Care | Ready Reliable Care Communications Toolkit
Publication
6/10/2021
Suggested social media message: Thank you to the wonderful staff who work hard every day to deliver #ReadyReliableCare to our patients and each other! Your efforts are driving us toward a safer and more reliable MHS. Learn more about #ReadyReliableCare here: [health.mil/ReadyReliableCare]
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Ready Reliable Care | Ready Reliable Care Communications Toolkit
Publication
6/10/2021
Suggested social media message: Our patients are the heart and soul of our mission. We come to work every day to ensure our nation’s military service members, veterans, and their families are healthy, safe, and ready to take on the next challenge. Learn more about our commitment to #ReadyReliableCare here: [health.mil/ReadyReliableCare]
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Ready Reliable Care | Ready Reliable Care Communications Toolkit
Publication
6/10/2021
Suggested social media message: The MHS Clinical Communities work to continuously improve our clinical processes system-wide, to ensure the best possible outcomes for patients anytime, anywhere. Learn more about efforts to advance #ReadyReliableCare here: [health.mil/ReadyReliableCare]
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Ready Reliable Care Communications Toolkit | Ready Reliable Care
Publication
6/10/2021
Suggested social media message: MHS staff don't accept shortcuts. We dig deep to understand the root causes of the challenges we face. When we are reluctant to simplify and sensitive to operations, we find the right solutions. Learn more about our commitment to #ReadyReliableCare [health.mil/ReadyReliableCare]
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Ready Reliable Care | Ready Reliable Care Communications Toolkit
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