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Ready Reliable Care Communications Toolkit

Ready Reliable Care Communications Toolkit poster

Download a PDF of the Ready Reliable Care Communications Toolkit

Ready Reliable Care is our coordinated effort to advance high reliability practices across the Military Health System (MHS). It draws upon the achievements of each of the service medical departments and the Defense Health Agency (DHA) to strengthen our culture of safety, grow our continuous process improvement efforts, maintain our leadership commitment, and foster patient centeredness.

Ready Reliable Care is a DHA strategic priority to drive better outcomes for patients, staff, and the enterprise.

This Ready Reliable Care Communications Toolkit provides resources to help you brief, educate, engage staff, and celebrate Ready Reliable Care across your team or facility. These resources include:

  • Briefing materials
  • Talking points
  • Educational products
  • Digital tools
  • Visual resources

Click on the products listed below to view and download. Refer to the complete toolkit for full product descriptions and how to use them.

Materials for Senior Leaders and Champions

Use to communicate about Ready Reliable Care with staff

Download

Handouts and Flyers

Print these items as 8.5” (W) x 11” (H) flyers to distribute to staff and around facilities

Download

Key Messages and Talking Points

Use these materials to talk about Ready Reliable Care in meetings, briefings, and speeches

Download

Print-Ready Content

Print these items as 18” (W) x 24” (H) posters to hang in your facility

Download

Digital and Social Media Content

Use these graphics and messages on social media and other digital platforms

Download

Portable Content

See samples of promotional items such as badge cards and wallet cards

Download

Briefing Decks and Slides

Use these materials to brief Ready Reliable Care across your team or facility

Download

Additional Communication Resources

Use these Ready Reliable Care branding materials to support communications development

Download

High Reliability Accomplishments Resources

Use these materials to share achievements in advancing high reliability

Download

Videos

Watch these videos to learn what Ready Reliable Care is and what it means for the DHA

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Ready Reliable Care Carousel Slide

Publication
6/10/2021

Builds brand awareness and reminds staff of the MHS commitment to high reliability.

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Leadership Practices for Ready Reliable Care Poster

Publication
6/10/2021

Encourages leaders to use Safety Leadership Rounds and Unit-based Huddles to identify and address potential issues.

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Ready Reliable Care Visual Style Guide

Publication
6/10/2021

Provides detailed guidelines on the use of approved Ready Reliable Care graphic elements, including the logo, color palette, iconography, imagery, tagline language, and typography to promote a consistent visual theme across the Ready Reliable Care effort.

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Ready Reliable Care Social Media Generic Graphic 10

Publication
6/10/2021

Suggested social media message: MHS staff never settle for the status quo. We actively look for ways to make our daily practices safer and more efficient, to ensure the best possible care for our patients and each other. Learn more about our commitment to #ReadyReliableCare [health.mil/ReadyReliableCare]

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Ready Reliable Care Overview

Publication
6/7/2021

Describes the purpose, mission, and scope of Ready Reliable Care, as well as its associated domains of change and principles. Features an abridged timeline of MHS achievements in access to care, patient safety, quality of care, transparency, and patient and provider experience.

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MHS Clinical Communities Overview

Publication
6/7/2021

Introduces the MHS Clinical Communities and their role in driving continuous process improvement across the MHS. Illustrates how communities identify, shape, and spread innovative solutions, and showcases several MHS Clinical Community initiatives.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care in Action Health Care Providers and Clinical Staff Flyer

Publication
6/7/2021

Teaches MHS providers and clinical staff how to actively contribute to a ready, reliable MHS by showing what the seven principles look like in the context of daily work.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care in Action Administrative Management and Business Operations Staff Flyer

Publication
6/7/2021

Shows how the Ready Reliable Care principles can be applied in the daily work of all MHS personnel, including those supporting logistics, facilities and operations, IT, human resources, management, research and development, as well as training and education.

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Ready Reliable Care Timeline Placemat

Publication
6/7/2021

Provides a snapshot of key milestones the MHS achieved along its journey to advance high reliability. Highlights significant advancements since the MHS Review across access to care, patient safety, quality of care, transparency, and patient and provider experience.

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How Do You Demonstrate Ready Reliable Care Flyer

Publication
6/7/2021

Summarizes the seven Ready Reliable Care principles and provides a visual cue to remind MHS staff to apply these behaviors and values to their individual roles and experiences.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Talking Points Brochure

Publication
6/7/2021

Reinforces Ready Reliable Care messaging from champions and MHS leaders to their colleagues and staff. Provides a comprehensive list of high reliability talking points, organized by several communication scenarios, for leaders to use in their everyday correspondence.

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Why High Reliability Why Now Slide

Publication
6/7/2021

Outlines how MHS-wide adoption of Ready Reliable Care supports all components of the Quadruple Aim, including patients, staff, and Congress valuing the MHS; driving readiness; and streamlining military medicine.

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Ready Reliable Care Placemat

Publication
6/7/2021

Provides an overview of Ready Reliable Care and explain how this effort supports the MHS Quadruple Aim. Shows where the MHS has been in its high reliability journey and where it is headed.

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Ready Reliable Care Style Guide

Publication
6/7/2021

This style guide applies to any products created for Ready Reliable Care.

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Introduction to Ready Reliable Care Briefing Deck

Publication
6/7/2021

Educates leaders and staff about the intent, scope, and trajectory of Ready Reliable Care in the MHS, and provides a consistent onboarding experience for all personnel.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit
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