Download a PDF of the Ready Reliable Care Communications Toolkit
Ready Reliable Care is our coordinated effort to advance high reliability practices across the Military Health System (MHS). It draws upon the achievements of each of the service medical departments and the Defense Health Agency (DHA) to strengthen our culture of safety, grow our continuous process improvement efforts, maintain our leadership commitment, and foster patient centeredness.
Ready Reliable Care is a DHA strategic priority to drive better outcomes for patients, staff, and the enterprise.
This Ready Reliable Care Communications Toolkit provides resources to help you brief, educate, engage staff, and celebrate Ready Reliable Care across your team or facility. These resources include:
- Briefing materials
- Talking points
- Educational products
- Digital tools
- Visual resources
Click on the products listed below to view and download. Refer to the complete toolkit for full product descriptions and how to use them.
Materials for Senior Leaders and Champions
Use to communicate about Ready Reliable Care with staff
Download
Handouts and Flyers
Print these items as 8.5” (W) x 11” (H) flyers to distribute to staff and around facilities
Download
Key Messages and Talking Points
Use these materials to talk about Ready Reliable Care in meetings, briefings, and speeches
Download
Print-Ready Content
Print these items as 18” (W) x 24” (H) posters to hang in your facility
Download
Digital and Social Media Content
Use these graphics and messages on social media and other digital platforms
Download
Portable Content
See samples of promotional items such as badge cards and wallet cards
Download
Briefing Decks and Slides
Use these materials to brief Ready Reliable Care across your team or facility
Download
Additional Communication Resources
Use these Ready Reliable Care branding materials to support communications development
Download
High Reliability Accomplishments Resources
Use these materials to share achievements in advancing high reliability
Download
Videos
Watch these videos to learn what Ready Reliable Care is and what it means for the DHA
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Publication
6/10/2021
Suggested social media message: Mutual trust and Respect for People is a cornerstone of the [facility name] culture. Let's take a moment to acknowledge everyone who helps create a happier and healthier work environment! #ReadyReliableCare
Recommended Content:
Ready Reliable Care | Ready Reliable Care Communications Toolkit
Publication
6/10/2021
Suggested social media message: We are constantly learning from our experiences combating the COVID-19 pandemic and building a stronger [facility name] because of it. Through this Commitment to Resilience, we have improved our processes for the future. #ReadyReliableCare
Recommended Content:
Ready Reliable Care | Ready Reliable Care Communications Toolkit
Publication
6/10/2021
Suggested social media message: Each of us at [facility name] is a problem solver, sharing relevant knowledge and experience to create the best possible solutions. Thank a colleague or staff member who you recently Deferred to for Expertise! #ReadyReliableCare
Recommended Content:
Ready Reliable Care | Ready Reliable Care Communications Toolkit
Publication
6/10/2021
Suggested social media message: With each patient visit, [facility name] staff are Reluctant to Simplify by working to understand the complexities of our patients' unique wants and needs. Take a moment to recognize a colleague or staff member who has shown outstanding Reluctance to Simplify in their work! #ReadyReliableCare
Recommended Content:
Ready Reliable Care | Ready Reliable Care Communications Toolkit
Publication
6/10/2021
Suggested social media message: [facility name] teams work together to anticipate risks in our current processes and find better solutions. Thank you all for improving our care through Preoccupation with Failure. #ReadyReliableCare
Recommended Content:
Ready Reliable Care | Ready Reliable Care Communications Toolkit
Publication
6/10/2021
Suggested social media message: It's everyone's responsibility to make [facility name] safer and more reliable. Take time to recognize a colleague or staff member who demonstrated Sensitivity to Operations while at work today! #ReadyReliableCare
Recommended Content:
Ready Reliable Care | Ready Reliable Care Communications Toolkit
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