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Military Health System

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MHS Video Connect

MHS Video Connect Header Banner

MHS Video Connect empowers you to conveniently meet with your military hospital or clinic care team through secure, live video. You and your family can access care where and when is best for you.

Ask your military care team about MHS Video Connect if:

Icons representing reasons to use MHS Video Connect.

 

 

MHS Video Connect Introduction

Frequently Asked Questions

Q1:

What is MHS Video Connect?

A:

MHS Video Connect is the Military Health System's new, valuable web-based solution for accessible care. It empowers beneficiaries to conveniently meet with their military health provider virtually through live video on any internet-connected computer, tablet, or mobile device.

Q2:

Why should I use MHS Video Connect?

A:

MHS Video Connect provides convenient and secure, real-time access to care from anywhere, reducing travel and wait times. Talk to your military medical provider about using MHS Video Connect if:

  • You live far from your military hospital or clinic
  • You have health conditions that make traveling to your care team difficult
  • You lack time to regularly attend in-person medical appointments
  • You do not require a hands-on physical examination
Q3:

Who can use MHS Video Connect?

A:

All patients enrolled in a military hospital or clinic can use MHS Video Connect.

Q4:

What do I need to use MHS Video Connect?

A:

To use MHS Video Connect, you must have an email account so your provider can send you a link to access the virtual treatment room for your video appointment.

The appointment will work on nearly any device that has an internet connection, a web camera, microphone, speakers (either internal or attached), and a web browser.

For example, it will work on the following:

  • Personal computers
  • Laptops
  • Apple tablets or mobile devices
  • Android tablets or mobile devices
  • Windows tablets or mobile devices

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MHS Video Connect Patient One Pager

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1/4/2022

MHS Video Connect overview for patients.

MHS Video Connect Provider Poster 3

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MHS Video Connect Provider Poster 2

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MHS Video Connect Patient Poster 6

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MHS Video Connect Patient Poster 5

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MHS Video Connect Talking Points

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1/4/2022

Talking points for MHS staff and providers to discuss the features and benefits of MHS Video Connect.

MHS Video Connect Patient Poster 2

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1/4/2022

MHS Video Connect poster promoting access for patients.

MHS Video Connect Patient Poster 4

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MHS Video Connect patient facing poster.

MHS Video Connect Provider Poster 1

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1/4/2022

MHS Video Connect Patient Poster 1

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1/4/2022

MHS Video Connect poster promoting the convenience for patients.

MHS Video Connect Patient FAQ

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Answers for patients to frequently asked questions about MHS Video Connect.

MHS Video Connect Patient Poster 3

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MHS Video Connect poster promoting value to patients.

Connected Health Hosts DHA Digital Health Virtual Summit

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11/22/2021
MHS providers discuss the new MHS Video Connect at the second Digital Health Virtual Summit

The second Digital Health Virtual Summit occurred on Nov. 9 to educate attendees about the Defense Health Agency’s new standard telehealth solution: MHS Video Connect.

New MHS Video Connect increases convenient access to care for patients

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11/4/2021
Air Force Lt. Col. John A. DaLomba

The MHS is rapidly expanding the number of facilities using MHS Video Connect, with all continental United States-based hospitals and clinics expected to have the capability by the end of 2021.

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Last Updated: June 14, 2022
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