Back to Top Skip to main content

A 'Pharmacy Phamily' team effort recognized at Naval Hospital Bremerton

Pharmacy technician Hospital Corpsman 3rd Class Shealie Brown fills a prescription order in Naval Hospital Bremerton's Inpatient Pharmacy, part of the command's Pharmacy Department that along with Branch Health Clinics (BHC) Bangor, Everett and Puget Sound Naval Shipyard (PSNS) pharmacies, has been selected for the 2018 Navy Pharmacy Team Award. (U.S. Navy photo by Douglas Stutz) Pharmacy technician Hospital Corpsman 3rd Class Shealie Brown fills a prescription order in Naval Hospital Bremerton's Inpatient Pharmacy, part of the command's Pharmacy Department that along with Branch Health Clinics (BHC) Bangor, Everett and Puget Sound Naval Shipyard (PSNS) pharmacies, has been selected for the 2018 Navy Pharmacy Team Award. (U.S. Navy photo by Douglas Stutz)

Recommended Content:

Military Hospitals and Clinics

There might not be an ‘I’ in team, but there is a ‘ph’ in family with Naval Hospital Bremerton’s (NHB) Pharmacy.

That notion of ‘phamily’ is the primary reason why NHB’s Pharmacy, which includes Branch Health Clinics (BHC) Bangor, Everett and Puget Sound Naval Shipyard (PSNS), has been selected for the 2018 Navy Pharmacy Team Award.

“This was truly a team effort. Truly no one individual can take the credit. The ‘phamily’ came together to ensure the success of the pharmacy and the best care possible to our patients,” explained Navy Lt. Cmdr. Dean Kang, NHB Pharmacy Department head.

There were overlapping trials and tribulations – primarily an intensive renovation project and the deployment of the Department of Defense’s new electronic health record (EHR) MHS GENESIS – over the last fiscal year that the entire staff had to handle which actually brought them even closer together than before as a team.

With NHB identified as one of the Initial Operating Capability test sites for MHS GENESIS, the pharmacy was charged with consolidating multiple legacy medical informatics systems into a single integrated EHR to process inpatient and outpatient pharmacy services. There were glitches identified in training and workflow challenges, as well as a host of medication/formulary modifications that had to be updated. The driving theme behind such attention to detail during the roll out was patient safety.

“Patient safety has always remained our number one priority. During the most trying periods of our remodel and our initial implementation of MHS GENESIS, part of the reason our delays became exceedingly high were due to the fact that we needed to ensure the patient was still getting safe care. During the early stages, it unfortunately came at the sacrifice of wait times,” Kang stated.

The renovation project included doubling the window operating capacity from six to 12, increasing shelf space by more than 50 percent, reconfiguring the outpatient pharmacy work area, and adding new pharmacists and pharmacy technicians.

For pharmacy technician Hospital Corpsman 3rd Class Shealie Brown, her command being acknowledged as the top Navy Pharmacy Team for 2018 was validation for their effort during the past year.

“It feels good for us all to be recognized for what we do, and for what we went through for months and months. We were a ‘phamily.’ Everyone was checking on everyone else. There was a lot care and concern for others. Even our trainers became a part. It did feel like everything piled on at once. There were times we weren’t sure when we’d leave. I remember one time we had 96 people waiting in outpatient pharmacy for their prescriptions. But we were not going to leave until everyone got their medications. It took a long time there for a while until we got it all worked out,’ related Brown.

“Our goal has always been to give our patients the best service, in the timeliest manner, as we can. The ongoing construction and the new electronic health record did slow our services. Some of our patients were understandable about the delay in getting their orders processed but some weren’t. We understood their frustration because we also felt the same. There were some mornings where we would have people lined up an hour before we opened to get their tracking ticket trying to avoid a possible wait of several hours. Those were our dark days. When we added new staff, opened more windows, and got better hands-on with MHS GENESIS, it really greatly improved our service,” added Hospital Corpsman 2nd Class Seth Meshach, pharmacy technician.

Going through those dark days did have a positive. It brought the entire pharmacy team together to weather the storm of frustration.

“There just was this team mentality that developed. We could tell when someone needed a break. We would step in. We learned the new system, adapted to dealing in a stressful environment, and we still managed to smile,” Meshach said.

And the ‘pharmacy phamily’ nickname?

“I think it’s great. Being away from home in the Navy, this is like my second family. I completely embrace the concept and enjoy it,” said Meshach.

The prescription numbers alone are a testament to the pharmacy’s continual team effort. From January through September 22, 2017, there were 489,181 outpatient prescriptions filled – with 28,057 at BHC Bangor, 44,741 at BHC Everett and 1,113 at BHC PSNS – and another 75,526 inpatient medications orders verified. On a daily basis, there was an average of over 2,390 prescriptions and medication orders processed, along with providing around-the-clock service to NHB’s Urgent Care Clinic, Labor and Delivery, and Multi-Service Unit.

Additionally, the pharmacy team further defined the position description of Navy Medicine’s ‘Navy Comprehensive Pain Management Program’ by originating clinical pharmacist capability to schedule appointments, conduct/document ambulatory encounters, and document point-of-care testing results to improve patient-health outcomes.

They also implemented an intricate labeling system throughout the command as part of a Defense Health Agency-led pilot program to support Barcode Medication Administration to improve accurate medication identification and proper documentation for patients in wards and clinics.

The pharmacy became a test site as well for the Navy Pharmacy Management Analytics Program to be successfully incorporated that provided electronic connectivity with patients by being able to send advance text messages and patient-centric information and data to enhance both customer satisfaction and their top priority of patient safety.

“The pharmacy team has adapted and overcome numerous workspace and workflow challenges this year. Their resilience and innovation with respect to the new EHR is leading the way for future roll outs. What our pharmacy team has accomplished this past year is nothing short of phenomenal. We have always known about your exceptional work and dedication to improving our services, and your commitment to our patients. Now those outside the command are also recognizing your achievements and your invaluable contributions to the enterprise as a whole,” said Capt. Jeffrey Bitterman, Naval Hospital Bremerton commanding officer.

Disclaimer: Re-published content may have been edited for length and clarity. Read original post.     

 

 

 

You also may be interested in...

Changes to military health care system aimed at readiness

Article
12/6/2019
Speaking before the House Armed Services subcommittee on personnel during a Dec. 5 hearing on Capitol Hill, Assistant Secretary of Defense for Health Affairs Thomas McCaffrey (left), Army Lt. Gen. (Dr.) Ronald Place (second from left), director of the DHA, the service Surgeons General, and Joint Staff Surgeon outlined the necessity for the health care system to change in order to support warfighter readiness. (MHS photo)

Merger of all hospitals and clinics to DHA a key step

Recommended Content:

MHS Transformation | Military Hospitals and Clinics

Keesler renovates cardiac cath lab to provide better, safer care

Article
12/5/2019
Air Force Staff Sgt. Matthew Slaven (right), 81st Medical Operations Squadron cardiopulmonary technician, briefs 81st Medical Group staff and guests on cath lab capabilities during the cardiac catheterization laboratory ribbon cutting ceremony inside Keesler Medical Center at Keesler Air Force Base, Mississippi. The lab was upgraded with an entire suite of technology to provide better and safer care for patients and the surgical team. (U.S. Air Force photo by Senior Airman Suzie Plotnikov)

The clinic also has a joint DoD – VA partnership

Recommended Content:

Military Hospitals and Clinics

Military hospital transformation – introducing the market construct

Article
12/5/2019
Barclay Butler, Ph.D., MBA, assistant director of management at DHA, explains the market concept to an audience of active-duty and civilian conference attendees at the 2019 AMSUS Annual Meeting in National Harbor, Maryland, Dec. 4. (Photo by MHS Communications)

Markets will manage hospital and clinic needs within a geographic region

Recommended Content:

Military Hospitals and Clinics | MHS Transformation

Tri-Service surgeons perform the first surgeries at new hospital

Article
12/3/2019
The Army, Navy and Air Force surgeons and physician assistant met with the hospital command team. (Left to right) Army Col. Alfonso Alarcon, orthopedic surgeon at BDAACH; Army Maj. Harry Aubin, general surgeon at BDAACH; Army Command Sgt. Maj. Nicole Haines, the hospital senior enlisted advisor; Air Force Capt. Christopher Ng, Air Force general surgeon with 51st MDG; Army Maj. Eric de la Cruz, chief of general surgery at BDAACH; Navy Lt. Cmdr. Paul Lewis and Lt. Cmdr. Dan Sanford, general surgeons with 3rd Medical Battalion; Army Maj. John Fletcher, general surgeon at BDAACH; Army Col. Andrew L. Landers, hospital commander, and Air Force Capt. Steven Maya, physician assistant with 51st MDG. (U.S. Army photo by Inkyeong Yun)

This event showcased the collaboration amongst the tri-service general surgeons

Recommended Content:

Military Hospitals and Clinics | MHS Transformation

NMCP hosts ‘The Future of Military Medicine’ discussion panel

Article
12/3/2019
Navy Capt. Joel Schofer, deputy chief of the Medical Corps at the Navy Bureau of Medicine and Surgery, talks about the Defense Health Agency transition during Naval Medical Center Portsmouth’s Future of Military Medicine panel. The panel participants were (left to right) Schofer, deputy chief of the Medical Corps at the Navy Bureau of Medicine and Surgery, Navy Capt. Lisa Mulligan, NMCP’s commanding officer and Capt. Guido Valdes, Navy Medicine East deputy commander (U.S. Navy photo by Seaman Imani N. Daniels)

The readiness of the Navy Medicine team is paramount to combat survival in the future

Recommended Content:

MHS Transformation | Military Hospitals and Clinics

Keesler Medical Center receives national recognition

Article
11/27/2019
Keesler was one of 56 participating hospitals to be recognized in both patient care categories – all patients and high risk patients. (U.S. Air Force photo)

The ACS National Surgical Quality Improvement Program recognized Keesler Medical Center

Recommended Content:

Military Hospitals and Clinics

Award-winning Navy team successfully improves care for women, infants

Article
11/26/2019
Labor and Delivery providers were the front-line adopters of the Induction of Labor care pathway at Naval Medical Center San Diego. As of July 2019, over 80 percent of the hospital’s providers were using the pathway. (U.S. Navy photo by Mass Communication Specialist Seaman Joseph A. Boomhower)

An award-winning team of nurses successfully implemented a treatment guide at Naval Medical Center San Diego that improves labor and delivery outcomes

Recommended Content:

Military Hospitals and Clinics | Children's Health | Women's Health

Ft. Bliss Hospital Replacement

Congressional Testimony
11/22/2019

H.R. 2998 HAC Milcon for FY 2018 115-188 Pg. 27-28

Recommended Content:

Military Hospitals and Clinics

Improvement of Administration of DHA And MTFs

Congressional Testimony
11/21/2019

H.R. 5516, NDAA for FY 2019, Section 711(c) (Defense Health Command)

Recommended Content:

Defense Health Agency | Military Hospitals and Clinics

Lending a helping, healing hand

Article
11/20/2019
Navy Capt. Johannes Bailey, Naval Hospital Bremerton Director for Nursing Services (left) and Navy Lt. Kaitlyn Harmon, NHB Multi Service Unit (right), flank Army 1st Lt. Lauren Odegaard, from Madigan Army Medical Center, for a photo op after thanking her for her assistance. Odegaard provided assistance for the month of October in NHB's MSU to help with staffing shortages. (U.S. Navy photo by Douglas H. Stutz)

Army nurse supports Navy hospital

Recommended Content:

Military Hospitals and Clinics | MHS GENESIS

Artificial intelligence makes its way to dermatology clinic

Article
11/18/2019
Air Force Maj. Thomas Beachkofsky, 6th Health Care Operations Squadron dermatologist, uses a body scanner microscope to take a picture of a spot on his arm at MacDill Air Force Base, Florida. A new software upgrade allows a complex algorithm to analyze an image captured with a camera and rate the severity of the spot for a dermatologist to review. (U.S. Air Force photo by Senior Airman Adam R. Shanks)

The software was able to correctly identify 95% of malignant skin tumors

Recommended Content:

Military Hospitals and Clinics | Technology

Nellis medical center celebrates 25 years

Article
11/13/2019
Air Force Col. Alfred Flowers, 99th Medical Group commander, and Army Staff Sgt. Michael O’Callaghan, (grandson of the former Gov. O’Callaghan) reveal a portrait of O’Callaghan during a ceremony celebrating the Mike O’Callaghan Military Medical Center’s 25th Anniversary on Nellis Air Force Base, Nevada, Nov. 12, 2019. The portrait will hang in the MOMMC to honor the center's namesake. (U.S. Air Force photo by Senior Airman Kevin Tanenbaum)

The Mike O’Callaghan Military Medical Center celebrated 25 years of operation Nov. 12

Recommended Content:

Military Hospitals and Clinics

Womack Army Medical Center named Level III trauma center

Article
11/12/2019
Local medical partners conduct a 'trace the trauma' tour Nov. 6 after Womack Army Medical Center celebrated their integration into the North Carolina American College of Surgeons Level III Trauma designation. (U.S. Army photo by Twana Atkinson)

Trauma is the leading cause of death for Americans age 45 and younger

Recommended Content:

Military Hospitals and Clinics

Air Force transitions all U.S. military treatment facilities to DHA administration, management

Article
10/31/2019
This October, U.S.-based Air Force military treatment facilities transferred administration and management to the Defense Health Agency. (U.S. Air Force illustration)

Congress directed this transfer in the fiscal year 2017 National Defense Authorization Act

Recommended Content:

MHS Transformation | Military Hospitals and Clinics

Joint Army-Air Force-Navy medical partnership saves lives downrange

Article
10/29/2019
Airmen work with members of the Extracorporeal Membrane Oxygenation team to save the life of a NATO troop at the Craig Joint-Theater Hospital on Bagram Airfield, Afghanistan. (U.S. Air Force photo by Tech. Sgt. Nicholas Rau)

More than 100 medics from the 59th Medical Wing deployed

Recommended Content:

Military Hospitals and Clinics
<< < 1 2 3 4 5  ... > >> 
Showing results 1 - 15 Page 1 of 7

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing: Download a PDF Reader or learn more about PDFs.