Back to Top Skip to main content Skip to sub-navigation

DHA to recognize COVID-19 front-line innovators and leaders

Hospital Corpsman administers a COVID-19 test to service member aboard the Wasp-class amphibious assault ship USS Essex. DHA’s Ready and Resilient Award allows staff of military hospitals and clinics to recognize examples of teamwork and team resilience during the pandemic. (U.S. Navy photo by Mass Communication Specialist 3rd Class Catie Coyle/RELEASED)

Recommended Content:

Coronavirus | Patient Safety | Patient Safety Champion Recognition Program | Patient Safety Awards Program | Ready and Resilient Award

The response to COVID-19 has placed front-line health care heroes in the spotlight while championing safe patient care. The Defense Health Agency is honoring those who show resiliency, leadership, and ingenuity during the pandemic through the creation of a new peer-to peer recognition mechanism hosted by the DHA Patient Safety Program. This new accolade, known as the Ready and Resilient Award, allows staff of military hospitals and clinics to recognize their peers for two attributes which are critical during difficult situations, explained Dr. Brian Lein, assistant director for Health Care Administration. Exemplary efforts of teamwork and team resilience will be recognized, as will examples of individual vigilance to ensure safe, reliable care for all patients.

“COVID-19 brought personal and professional threats of uncertainties and emotions that could have deterred, distracted, or derailed the safe delivery of care,” said Heidi King, DHA Patient Safety program manager for Medical Affairs. But across the Military Health System, professionals went above and beyond to improve patient and staff safety. From infection control prevention to innovative safety measures, King has heard stories from the field of the tireless efforts of healthcare staff. Recent nominees received recognition for their efforts in developing and implementing virtual check-in processes, pop-up screening tents, and the creation of protective shields for staff, among other examples.

“This award is a way for staff to share their story and celebrate peers at all levels across the MHS,” King said. The award will be ongoing, recognizing both clinical and non-clinical professional staff to highlight extraordinary efforts throughout the DoD during this unprecedented time.

An April memo sent by Dr. Paul Cordts, deputy assistant director, Medical Affairs, focused on mitigating risks to improve patient safety. In the memo he highlighted principles under Team Strategies and Tools to Enhance Performance and Patient Safety, or TeamSTEPPS®. The Ready and Resiliency Award program is a component of TeamSTEPPS, which reinforces critical team resiliency capabilities to mitigate risks and reinforce proven endurance strategies when faced with team uncertainties, such as during the global pandemic.

“The idea is to recognize the exemplary and heroic work by front-line staff and teams, and all others doing selfless acts of service in our MTFs during COVID-19,” said Cordts.

“A top priority is to provide peers across the Military Health System the opportunity to honor their colleagues,” added Lein. “Especially, during COVID-19, it’s important to recognize and celebrate staff given the personal commitment of nominators and nominees to promote a culture of safety and be a champion for resiliency.”

Criteria for peer-to-peer or team recognition should include the following attributes as part of Ready and Resilient Care:

  • Put People First
  • Take Care of Yourself
  • Take Care of Your Team
  • Prioritize on the Essential
  • Ask for and Offer Help
  • Do the Right Thing Right

Teams as well as individuals are eligible for the award. The DHA Patient Safety Program will accept and review submissions. Military hospitals and clinics can nominate as many individuals and teams as they wish; there is no cap or threshold. Dr. Cordts reads every submission and personally signs each certificate, according to King. The DHA recognized the first group of awardees across many military medical treatment facilities during a virtual ceremony in July.

Anyone with questions about the award can email the Patient Safety Program. To nominate an individual or team, please visit the TeamSTEPPS page on the Patient Safety Learning Center site.

You also may be interested in...

Application Guidance RRC High Reliability Organization 2021 Awards

Technical Document
5/24/2021

Recommended Content:

Patient Safety | Patient Safety Awards Program

2021 RRC HRO Awards Application Guidance

Technical Document
5/14/2021

The Ready Reliable Care (RRC) High Reliability Organization (HRO) Awards Program recognizes initiatives that improve the Military Health System (MHS). This guide describes the application process and eligibility requirements.

Recommended Content:

Patient Safety | Patient Safety Awards Program

DoD COVID-19 Practice Management Guide Version 7

Technical Document
3/4/2021

This Practice Management Guide does not supersede DoD Policy. It is based upon the best information available at the time of publication. It is designed to provide information and assist decision making. It is not intended to define a standard of care and should not be construed as one. Neither should it be interpreted as prescribing an exclusive course of management. It was developed by experts in this field. Variations in practice will inevitably and appropriately occur when clinicians take into account the needs of individual patients, available resources, and limitations unique to an institution or type of practice. Every healthcare professional making use of this guideline is responsible for evaluating the appropriateness of applying it in the setting of any particular clinical situation. The Practice Management Guide is not intended to represent TRICARE policy. Further, inclusion of recommendations for specific testing and/or therapeutic interventions within this guide does not guarantee coverage of civilian sector care. Additional information on current TRICARE benefits may be found at www.tricare.mil or by contacting your regional TRICARE Managed Care Support Contractor.

Recommended Content:

Coronavirus

DoD COVID-19 Practice Management Guide Version 5

Technical Document
7/30/2020

This Practice Management Guide does not supersede DoD Policy. It is based upon the best information available at the time of publication. It is designed to provide information and assist decision making. It is not intended to define a standard of care and should not be construed as one. Neither should it be interpreted as prescribing an exclusive course of management. It was developed by experts in this field. Variations in practice will inevitably and appropriately occur when clinicians take into account the needs of individual patients, available resources, and limitations unique to an institution or type of practice. Every healthcare professional making use of this guideline is responsible for evaluating the appropriateness of applying it in the setting of any particular clinical situation. The Practice Management Guide is not intended to represent TRICARE policy. Further, inclusion of recommendations for specific testing and/or therapeutic interventions within this guide does not guarantee coverage of civilian sector care. Additional information on current TRICARE benefits may be found at www.tricare.mil or by contacting your regional TRICARE Managed Care Support Contractor.

Recommended Content:

Coronavirus

2019 Advancement toward High Reliability in Healthcare Awards Program Application Guidance

Technical Document
5/22/2019

Recommended Content:

Patient Safety | Patient Safety Awards Program

2018 Advancement toward High Reliability in Healthcare Awards Program Application Guidance

Technical Document
4/2/2018

Recommended Content:

Patient Safety | Patient Safety Awards Program

DoD Advancement toward High Reliability in Healthcare Awards Program 2018 Application Guidance

Technical Document
3/29/2018

Recommended Content:

Patient Safety | Patient Safety Awards Program

Patient Safety Champion Nomination Form 2018

Technical Document
3/15/2018

The Patient Safety Champion Certificate of Recognition is a peer to-peer recognition program led by the DoD Patient Safety Program. This program gives Military Health System staff an opportunity to recognize peers for their patient safety efforts within their local military treatment facility.

Recommended Content:

Patient Safety

2018 High Reliability Awards Application Guidance

Technical Document
3/14/2018

Recommended Content:

Patient Safety

2017 DoD PSP Awards Application Guidance

Technical Document
3/8/2017

This document provides guidelines for all interested parties who would like to submit an application package for the 2016 Advancement toward High Reliability in Healthcare Awards Program. The awards program recognizes those who have shown initiative and commitment to the development of systems and processes that will lead the MHS toward a better, safer, nationally recognized health care system that all MHS leaders and staff strive for each and every day and one that all patients deserve. Awards will identify efforts that progress the MHS on its journey of continuous improvement, in the areas of Patient Engagement, Healthcare Quality and Safety, and Improved Access.

Recommended Content:

Patient Safety Awards Program | Patient Safety | eBulletin | Products & Services

ASD HA Patient Safety Survey Memo

Technical Document
2/29/2016

Memo from Dr. Jonathan Woodson, Assistant Secretary of Defense (Health Affairs), encouraging participation in the Patient Safety Culture Survey.

Recommended Content:

Patient Safety | Culture Survey

TeamSTEPPS Train the Staff Agenda PM Example

Technical Document
4/22/2015

Example of a TeamSTEPPS Train the Staff course agenda for an PM session. TeamSTEPPS Course Coordinators should utilize this example to submit a course request to the DoD Patient Safety Program. This is a requirement to receive accreditation approval for each course from the Postgraduate Institute for Medicine (PIM).

Recommended Content:

Patient Safety

PIM TeamSTEPPS CE Process Timeline

Technical Document
4/22/2015

Document highlights the updated process timeline for course coordinators and participants to receive Continuing Education (CE) credits post-course facilitation of the TeamSTEPPS curriculum. This process has been udpated due to a recent transition to Postgraduate Institute for Medicine (PIM) accreditation for the curriculum.

Recommended Content:

Patient Safety

TeamSTEPPS Course Coordinator PIM

Technical Document
4/22/2015

Document highlighting the roles and responsibilities of all TeamSTEPPS Course Coordinators, responsible for facilitating training utilizing the DoD Patient Safety Program's TeamSTEPPS curriculum.

Recommended Content:

Patient Safety

TeamSTEPPS Train the Staff Agenda AM Example

Technical Document
4/22/2015

Example of a TeamSTEPPS Train the Staff course agenda for an AM session. TeamSTEPPS Course Coordinators should utilize this example to submit a course requests to the DoD Patient Safety Program. This is a requirement to receive accreditation approval for each course from the Postgraduate Institute for Medicine (PIM).

Recommended Content:

Patient Safety
<< < 1 2 3 > >> 
Showing results 1 - 15 Page 1 of 3

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.