Skip to main content

Military Health System

Dover Air Force Base features ‘Park ‘N Pickup’ pharmacy

Image of Picture of prescription sitting on a counter . Prescriptions sit on a counter, waiting for delivery in the 436th Medical Group pharmacy at Dover Air Force Base, Delaware, March 12. On any given day, the pharmacy fills and delivers from 300 to 1,000 prescriptions. (This photo has been digitally enhanced to protect patient information.) (Photo by: Air Force Airman 1st Class Cydney Lee, 436th Airlift Wing Public Affairs).

Recommended Content:

Coronavirus & the MHS Response | Patient Safety

COVID-19 has brought a slew of changes to the way military medical treatment pharmacies operate. One of the major changes, due to the increased need for patient safety, is that many pharmacy lobbies, including the one at Dover Air Force Base in Delaware, are closed.

To continue providing essential medications while incorporating COVID-19 precautions, the 436th Medical Group pharmacy at Dover has implemented a Park 'N Pickup process.

The process, implemented last November, allows patients to receive their medication without having to leave their personal vehicles. When arriving to pick up medication, patients park in a numbered spot within a designated area and text identifying information to the pharmacy.

Once the information is received, a pharmacy team member brings the prescription(s) to the vehicle. If a patient is unable to text, is dropping off prescriptions or needs further assistance, they turn on their hazard lights, and a pharmacy team member comes out to the car.

Patients can decrease their wait time by calling to alert pharmacy personnel that they intend to pick up their prescription.

When a patient's provider sends a prescription to the pharmacy, the patient can choose one of three methods to activate the prescription and alert the pharmacy.

First, patients can use TRICARE Online's Secure Messaging feature to directly message the pharmacy with their information and the prescriptions they wish to activate. An account must be set up before a patient is able to send messages, but once accomplished, this allows a patient to manage their appointments, refills, activations and more all from one screen. It also avoids length phone calls. Patients using this method can expect their medications to be ready in one duty day. Patients can find more information about secure messaging by visiting tricareonline.com.

At Dover AFB, patients can also call an activation line to speak with a pharmacy team member who will activate their prescriptions, but with high call volumes, that can lead to long waits.

Dover patients can also activate their prescriptions by using the Park ‘N Pickup process, but when they text their identifying information, they state how many prescriptions they wish to activate.

You also may be interested in...

COVID-19 Booster Shots

Infographic
8/27/2021
COVID-19 Booster Shots

If you have an immune system that is moderately to severely compromised, the CDC recommends you may receive an additional dose of mRNA COVID-19 vaccine (Pfizer or Moderna). This would be at least 4 weeks after your second dose.

Recommended Content:

Coronavirus and the COVID-19 Vaccine | Coronavirus & the MHS Response | COVID-19 Vaccine Efforts

Mask Guidance for Department of Defense Facilities

Infographic
7/30/2021
Mask Guidance for Department of Defense Facilities

In accordance with CDC guidance, the Department of Defense (DOD) requires all Service members, Federal employees, onsite contractor employees, and visitors, regardless of vaccination status, to wear a mask in all indoor DOD facilities. If you are not vaccinated, continue to physically distance consistent with applicable CDC and DOD Force Health Protection Guidance.

Recommended Content:

Coronavirus and the COVID-19 Vaccine | Coronavirus & the MHS Response | COVID-19 Vaccine Efforts

COVID-19 Vaccination Card Second Shot

Infographic
5/27/2021
COVID-19 Vaccination Card Second Shot

Keep track of your vaccination card. Tips include keeping your card on you and taking a picture of it as a backup copy.

Recommended Content:

Coronavirus and the COVID-19 Vaccine | Coronavirus & the MHS Response

Is It Allergies or COVID-19?

Infographic
5/11/2021
Is It Allergies or COVID-19?

This Infographic provides a chart that outlines how to tell the difference between COVID-19 and allergy symptoms

Recommended Content:

Symptoms of COVID-19 | Coronavirus & the MHS Response | Coronavirus and the COVID-19 Vaccine

VAX Fact Protection Last

Infographic
4/19/2021
VAX Fact Protection Last

An infographic answering the question of how long the COVID-19 vaccine protection lasts.

Recommended Content:

Coronavirus and the COVID-19 Vaccine | Coronavirus and the COVID-19 Vaccine | Coronavirus & the MHS Response | COVID-19 Vaccine Efforts

VAX Fact Currently Pregnant

Infographic
4/19/2021
VAX Fact Currently Pregnant

An infographic answering the question of whether to get the COVID-19 vaccine if you're currently pregnant.

Recommended Content:

Coronavirus and the COVID-19 Vaccine | Coronavirus and the COVID-19 Vaccine | Coronavirus & the MHS Response | COVID-19 Vaccine Efforts

VAX Fact Other Medical Conditions

Infographic
4/19/2021
VAX Fact Other Medical Conditions

An infographic answering the question of whether you can get the COVID-19 vaccine if you have underlying medical conditions.

Recommended Content:

Coronavirus and the COVID-19 Vaccine | Coronavirus and the COVID-19 Vaccine | Coronavirus & the MHS Response | COVID-19 Vaccine Efforts

VAX Fact Affect Fertility

Infographic
4/19/2021
VAX Fact Affect Fertility

An infographic answering the question of whether the COVID-19 vaccine affects a person's fertility.

Recommended Content:

Coronavirus and the COVID-19 Vaccine | Coronavirus and the COVID-19 Vaccine | Coronavirus & the MHS Response | COVID-19 Vaccine Efforts

VAX Fact Current Infection

Infographic
4/19/2021
VAX Fact Current Infection

An infographic answering the question of whether to get the COVID-19 vaccine if you currently have a positive COVID-19 infection.

Recommended Content:

Coronavirus and the COVID-19 Vaccine | Coronavirus and the COVID-19 Vaccine | Coronavirus & the MHS Response | COVID-19 Vaccine Efforts

VAX Fact Breastfeeding

Infographic
4/19/2021
VAX Fact Breastfeeding

An infographic answering the question of whether you can get the COVID-19 vaccine if you're breastfeeding.

Recommended Content:

Coronavirus and the COVID-19 Vaccine | Coronavirus and the COVID-19 Vaccine | Coronavirus & the MHS Response | COVID-19 Vaccine Efforts

Is It Your Time to Get the COVID-19 Vaccine?

Infographic
3/5/2021
Is It Your Time to Get the COVID-19 Vaccine?

This Infographic informs TRICARE beneficiaries which tier they fall into as their local military treatment facility or clinic offers the vaccine.

Recommended Content:

Coronavirus & the MHS Response | COVID-19 Vaccine Efforts
Showing results 1 - 11 Page 1 of 1
Refine your search
Last Updated: September 27, 2022
Follow us on Instagram Follow us on LinkedIn Follow us on Facebook Follow us on Twitter Follow us on YouTube Sign up on GovDelivery