On September 25, 2021, the Hawaii Military Health System, consisting of Tripler Army Medical Center, Naval Health Clinic Hawaii, Desmond T. Doss Health Clinic, and 15th Medical Group, will transition to the Department of Defense’s new electronic health record, MHS GENESIS.

When fully implemented, MHS GENESIS will provide a single health record for service members, veterans, and their families that can be accessed securely 24/7 from any electronic device. The new system offers enhanced, secure technology, integrating inpatient and outpatient health records across the continuum of care from the point of injury to the military medical treatment facility. Eventually MHS GENESIS will be used throughout the Department of Defense, offering a single electronic health records system servicing all military branches.

The MHS GENESIS Patient Portal will replace TRICARE Online. Starting September 25, patients will be able to utilize the Patient Portal to view their electronic health records; exchange secure messages with their health care team; schedule appointments; request prescription renewals; review clinical notes, referrals, and lab results; and much more.

Prior to September 25, patients should verify their personal information in DEERS and can do so by visiting their nearest military ID card office or going online to the milConnect page . Beneficiaries without a Common Access Card (CAC) will need to create a DS Logon Premium account at myaccess.dmdc.osd.mil/. Once patients have successfully created their DS Logon or accessed the website via their CAC, they will need to upgrade their account to “Premium Access”. Upon completion of the preliminary steps, patients will be able to access the new MHS GENESIS Patient Portal by logging on to the DS Logon page.