Back to Top Skip to main content Skip to sub-navigation

Defense Health Agency Fosters Culture of Safety, Accountability

Image of A quality assurance specialist organizes sterilized instruments to prepare for packaging at the Sterile Processing Department, William Beaumont Army Medical Center in Texas. (Photo: Marcy Sanchez). A quality assurance specialist organizes sterilized instruments to prepare for packaging at the Sterile Processing Department, William Beaumont Army Medical Center in Texas. (Photo: Marcy Sanchez)

Recommended Content:

Patient Safety Awareness Week | Patient Safety | Patient Safety Awareness Week

The Defense Health Agency is enhancing the culture of safety, accountability, and transparency at military hospitals and clinics around the world.

In January, the DHA published a Ready Reliable Care Safety Communication Bundle. The bundle is a set of standardized, evidence-based safety practices to help Military Health System staff and providers improve the culture of safety.

"Burnout and workplace errors are more common when medical units report less teamwork," says Mr. Tyler Rodriguez, the DHA project manager who coordinated the Patient Safety Program's development of the Bundle. "The bundle gives leaders tools to reduce workplace stress through effective communication, teamwork, and leadership engagement."

A standardized approach to building teams and achieving patient safety ensures a consistent experience across the entire health system.

The DHA hopes the bundle will empower leaders to foster an atmosphere of mutual trust and respect that empowers everyone to speak up when they identify safety concerns.

"Leaders in a medical workplace need to lead by example to build a culture of safety," Rodriguez said. "These practices apply to everyone in all clinical and non-clinical areas."

One example of enhancing a culture of safety comes from the obstetrics and gynecology department at Madigan Army Medical Center, at Joint Base Lewis-McChord in Washington. The department developed a program called TEAM UP. This encourages patients to become active members of their health care team. The acronym stands for:

  • T: Team Together
  • E: Educate Yourself
  • A: Ask Questions
  • M: Manage Your Medications
  • U: Understand Changes in the Game Plan
  • P: Provide Your Perspective

"Strong health care teams are key to driving the excellence DHA seeks," said Ms. Heidi King, chief, DHA Patient Safety Program. "Patients should consider themselves part of their health care team. The bundle gives our providers and staff resources to help patients become active participants in their medical care."

MHS staff can access the Ready Reliable Care Safety Communication Bundle.

You can learn more about DHA patient safety efforts at our Patient Safety Awareness Week page.

You also may be interested in...

Creative Learning Techniques Promote Culture of Patient Safety

Article Around MHS
4/8/2022
Military personnel holding clipboard

During this year's Patient Safety Awareness week, the Patient Safety team at US Navy Medicine Readiness and Training Command, Guantanamo Bay (US NRMTC GB) is reinforcing the hospital's culture of safety through interactive learning.

Recommended Content:

Patient Safety

A Germ of an Idea for Patient Safety Awareness Week

Article Around MHS
4/5/2022
Pictures of germs

From countertops and cutting boards to television remotes and cell phones, the immediate world of many – sight unseen - has a host of germs readily intent on meeting anyone, anytime and anywhere.

Recommended Content:

Patient Safety

Patient Safety Awareness Week Recognized Across the MHS

Video
3/28/2022
Patient Safety Awareness Week Recognized Across the MHS

PSA with comments from medical professionals in the field supporting Patient Safety Awareness Week. Standardizing Safety Solutions, Uniting for Ready Reliable Care

Recommended Content:

Patient Safety Awareness Week

COVID-19 Responses Underscore Importance of Patient Safety

Article
3/14/2022
Every day, patient safety is one of the top priorities for the Defense Health Agency. Patient safety means providing ready, reliable care to service members, veterans, and dependents no matter the circumstances. (Photo: Defense Health Agency)

Patient safety is a topmost concern of MHS, and Patient Safety Awareness Week 2022 focuses on Ready, Reliable Care.

Recommended Content:

Patient Safety | Patient Safety Awareness Week | Coronavirus and the COVID-19 Vaccine | Coronavirus | Patient Safety Awareness Week

Patient Safety Awareness Week Screensaver

Infographic
3/4/2022
Patient Safety Awareness Week Screensaver

The DoD Patient Safety Program is hosting a webinar series for MHS employees from March 15 - April 5 for Patient Safety Awareness Week (PSAW) featuring the winners of the 2021 Advancement toward High Reliability in Healthcare Awards. Register here to join the conversation: Patient Safety Awareness Week (PSAW) Webinars - 2022 (onlineregistrationcenter.com) #MHSPatientSafetyWeek

Recommended Content:

Patient Safety Awareness Week

Patient Safety Awareness Week Flyers

Infographic
3/4/2022
Patient Safety Awareness Week Flyers

The DoD Patient Safety Program is hosting a webinar series for MHS employees from March 15 - April 5 for Patient Safety Awareness Week (PSAW) featuring the winners of the 2021 Advancement toward High Reliability in Healthcare Awards. Register here to join the conversation: Patient Safety Awareness Week (PSAW) Webinars - 2022 (onlineregistrationcenter.com) #MHSPatientSafetyWeek

Recommended Content:

Patient Safety Awareness Week

Patient Safety Awareness Week Graphic Overlay

Infographic
2/25/2022
Patient Safety Awareness Week Graphic Overlay

Create your own unique Patient Safety Awareness Week graphics with this graphic overlay.

Recommended Content:

Patient Safety Awareness Week

Patient Safety Awareness 3

Infographic
2/7/2022
Patient Safety Awareness 3

The MHS is working towards standardizing safety solutions through tools like the Ready Reliable Care Safety Communications Bundle. Providers can learn more about the Bundle: https://health.mil/Military-Health-Topics/Access-Cost-Quality-and-Safety/Quality-And-Safety-of-Healthcare/Ready-Reliable-Care/Safety-Communication-Bundle #psaw2022

Recommended Content:

Patient Safety Awareness Week

Patient Safety Awareness 2

Infographic
2/7/2022
Patient Safety Awareness 2

Today is the last day of Patient Safety Awareness Week but Patient safety is a priority for the Military Health System all year long. Our Patient Safety Program is committed to the goal of creating a culture of patient safety and quality within the MHS. https://www.health.mil/Military-Health-Topics/Access-Cost-Quality-and-Safety/Quality-And-Safety-of-Healthcare/Patient-Safety #psaw2022

Recommended Content:

Patient Safety Awareness Week

Patient Safety Awareness 5

Infographic
2/7/2022
Patient Safety Awareness 5

“Patient Safety is advancing Ready Reliable Care, every day, in every level at every military hospital and clinic. https://www.health.mil/Military-Health-Topics/Access-Cost-Quality-and-Safety/Quality-And-Safety-of-Healthcare/Patient-Safety/Calendar-of-Events/Webinar-Ready-Reliable-Care-Safety-Communication-Bundle #psaw2022

Recommended Content:

Patient Safety Awareness Week

Patient Safety Awareness 1

Infographic
2/7/2022
Patient Safety Awareness 1

Our mission is to promote a culture of safety to end preventable patient harm. Learn more about our Patient Safety Program and their mission: https://www.health.mil/Military-Health-Topics/Access-Cost-Quality-and-Safety/Quality-And-Safety-of-Healthcare/Patient-Safety #psaw2022

Recommended Content:

Patient Safety Awareness Week

Patient Safety Awareness Main Photo

Infographic
2/7/2022
Patient Safety Awareness Main Photo

Today is the first day of Patient Safety Awareness Week! The Military Health System has no higher priority than the safety of our patients. www.health.mil/psaw #psaw2022

Recommended Content:

Patient Safety Awareness Week

Patient Safety Awareness 4

Infographic
2/7/2022
Patient Safety Awareness 4

In honor of Patient Safety Awareness Week, we’re hosting a webinar series highlighting the winners of the 2021 Advancement toward High Reliability in Healthcare Awards. For presentation details: www.health.mil/psaw #psaw2022

Recommended Content:

Patient Safety Awareness Week

DHA Talks Patient Safety Awareness

Video
2/4/2022
DHA Talks Patient Safety Awareness

All year long, patient safety is one of the top priorities for the Defense Health Agency. Patient safety means providing ready, reliable care to service members, veterans, and dependents no matter the circumstances.

Recommended Content:

Patient Safety | Patient Safety Awareness Week | Patient Safety Awareness Week

CQM Newsletter Special Edition SCB Nov 2021

Publication
11/10/2021

CQM Newsletter November 2021 Special Edition - highlighting the Safety Communication Bundle

Recommended Content:

Patient Safety | Ready Reliable Care | Safety Communication Bundle
<< < 1 2 3 4 5 > >> 
Showing results 1 - 15 Page 1 of 5
Refine your search
Last Updated: March 15, 2022

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.