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Ombudsman Program

The Ombudsman functions as a resource in support of Soldiers assigned to a Warrior Transition Unit (WTU) and their Family Members, as well as Non-WTU Soldiers and their Family Members who need assistance with a medical related issue. Ombudsmen are Department of the Army Civilians who have been selected for their experience, determination, and passion to help Soldiers. The Ombudsman is an independent, neutral and impartial mediator for Soldiers and their Family Members.

They are located at 35 Locations in the United States, Puerto Rico, and Europe. Soldiers and Family Members having a problem or issue will be well served by calling or visiting an Ombudsman. This option will allow the ombudsman to communicate directly with the Soldier/Family Member and Other concerned parties to ensure proper resolution of the issue presented. They are located in but not assigned to Medical Treatment Facilities (MTF) and serve as a liaison between the MEDCOM, the Soldier/Family member, and the MTF Commander, acting as a communicator,facilitator, and problem solver.

Ombudsmen have a collaborative relationship with the MTF Patient Advocacy Office and work closely with the MEDCOM Medical Assistance Group to assist with the resolution of issues that arise primarily from the Army’s Wounded Soldier and Family Hotline, the Wounded Warrior Resource Center, and the Surgeon General's Website.

The Ombudsman program was established by U.S. Army Medical Command (MEDCOM) as an outgrowth of the Army Medical Action Plan. Following the airing of complaints about conditions at Walter Reed Army Medical Center and elsewhere in the media, the Army was quick to engage problem solving solutions to insure all Soldiers and Family Members that they could expect the very best healthcare. Simultaneously, steps were taken to improve infrastructure and streamline administrative actions associated with the Physical Disability System. The final pillar in the strategy was the creation of a vehicle Soldiers and Family Members can use to air grievances and obtain assistance resolving problems.

Contact Us

Call your local Ombudsman
Contact us by email
Visit us on FaceBook!

Wounded Soldier and Family Hotline

Stateside: 1-800-984-8523 or DSN 421-3700
Overseas: DSN (312) 421-3700

Links

Army Human Resources Command
Army National Guard
Army Reserves
Combat-Related Special Compensation
Defense Finance and Accounting Service
Department of Veterans Affairs
Operation Homefront
Social Security Online
TRICARE
Veterans Airlift Command